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Cits Asia Travel & Tours Sdn. Bhd.

Updated 2026-08-20 · 3,689 reviewed · 249 listed · Scored from 13 Google reviews · How we rank ›

4.1(13) 48 low data composite score See reviews on Google
Day Tours & City Sightseeing
Cits Asia Travel & Tours Sdn. Bhd.
Service
Day Tours & City Sightseeing
Reviews
13

What recent reviews say

Recent reviews praise the guide Uncle Alan Teoh as engaging and responsible, with customers keen to return. Older complaints centre on voucher packages with hidden processing fees (RM100 per person), mandatory tour guide tips (RM120 per person), and ground costs not clearly disclosed before purchase. Limited evidence from recent reviews.

Based on limited recent reviews, so treat this as low-confidence.

Recent shift: Recent (within 2 years) reviews are uniformly positive about guide service quality; complaint history (7-8 years old) centres on voucher transparency and hidden fees. No indication of recent change in company practice."

Praised for
  • patient and attentive guide service
  • entertaining tour leaders
  • good organization and arrangements
Watch-outs
  • hidden mandatory fees on voucher packages
  • misleading voucher terms and conditions
  • shared group tours not disclosed upfront
knowledgeable-guidefriendly-staffhidden-feespoor-communication
Best for: travellers seeking an engaging group guide with prior experience
Think twice if: check voucher fine print carefully; mandatory fees and tips are not included in promotional offers

Strengths

  • experienced, personable tour guides
  • responsive to repeat customers

Worth knowing

  • Uncle Alan Teoh named as tour guide with praise for personality and responsibility
  • Processing fees of RM100 per person and mandatory guide tips of RM120 per person charged on top of 'free' vouchers
  • Shared group tours with different guides per day not disclosed upfront

What reviews say by service

Day Tours & City Sightseeing
recent praise for engaging guides; older reviews cite hidden fees and unclear voucher terms

How it compares

  • Rated 4.1 against a 4.63 average across the 215 day tours & city sightseeing businesses listed here.
  • Has more Google reviews than 40% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 63
Review volume 50
Review recency 0
Review sentiment 49
Profile completeness 75
Verification 0

Rating breakdown

5
10
4
0
3
0
2
0
1
3

Common questions

What extra charges apply to promotional vouchers?
Processing fees (RM100 per person) and mandatory tour guide tips (RM120 per person) are charged on top of 'free' vouchers. Check terms carefully before booking.
Will I be on a shared tour or private group?
Tours are shared with other groups. Different tour guides may lead each day of multi-day packages.
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Last updated 2026-08-20