How this site handles your information
Meridian Guides publishes Malaysia Tour Operator Guide, an independent directory of tour operator businesses in Malaysia. Most visits leave nothing personal with us at all. This page covers the cases that do: enquiry forms, attribution data, and the third-party services the site loads.
What we collect
We collect personal information only when you submit a form. A submission includes your name, email address, phone number, message, and any answers about the service or timing you selected. It also includes the page URL you were on and how you arrived at the site (the referrer and any UTM parameters), which we use to understand where enquiries come from.
Where your enquiry goes
When you submit a form, our lead-capture processor handles the submission and passes it to two parties: the business your enquiry concerns and the operator of this site. Nothing you submit is published on the site itself.
Cookies and local storage
To keep attribution accurate, the site stores traffic-source details (referrer, landing page, UTM parameters) in your browser’s sessionStorage. This is first-party, lives only for the current browser session, and is not a tracking cookie: it never follows you to other sites and disappears when the session ends.
Usage measurement
Where analytics is enabled on this site, Google Analytics and Google Tag Manager may set cookies to measure how visitors use the site. Those cookies are governed by Google’s own privacy policy.
Other services involved
Loading a page here can involve requests to a small set of third parties, each of which sees standard request data such as your IP address: Google Fonts (typefaces), OpenStreetMap (map tiles), and, when enabled, Cloudflare Turnstile (form spam protection). Their own privacy policies apply to those requests.
Business listing information
Listings are built from public sources such as Google Business Profile reviews. What we keep is derived analysis: scores, summaries, and sentiment, never the raw review text itself. Businesses that want a listing corrected or removed can follow the listing policy.
Retention and your requests
Enquiry details are retained while they are needed to deliver and follow up the enquiry, and not longer than that purpose requires. You can ask for access to your information, or ask us to correct or delete it, by writing to hello@meridianguides.my.