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Grand Holidays Travel & Tours Sdn. Bhd.

Updated 2026-08-20 · 3,689 reviewed · 249 listed · Scored from 21 Google reviews · How we rank ›

4.1(21) 63 composite score See reviews on Google ✓ Google-verified
Day Tours & City SightseeingGroup & Corporate Tours
Grand Holidays Travel & Tours Sdn. Bhd.
Services
Day Tours & City Sightseeing, Group & Corporate Tours
Reviews
21

What recent reviews say

Most recent reviewers praise the cruise bookings and after-sale service, especially from named staff member Wendy. Older complaints surfaced language barriers on mixed-nationality tours, booking delays, and difficulty reaching the agency by phone.

Recent shift: Recent reviews (last 2 years) are consistently five-star and focus on cruise expertise and post-booking service; complaints about phone availability and language barriers come from reviews 3-6 years old, suggesting potential operational improvement or a shift away from land-based multilingual tours.

Praised for
  • professional and polite staff
  • cruise expertise and good deals
  • detailed pre-trip updates and follow-up
  • responsive communication
Watch-outs
  • language barrier on multilingual tours
  • booking delays and confirmation lag
  • poor phone and WhatsApp availability
  • unmet food expectations
knowledgeable-guideresponsive-communicationgood-valuelanguage-barrierpoor-communication
Best for: cruise seekers and group travelers booking Royal Caribbean packages.
Think twice if: booking a multilingual group tour; older reviews flagged language barriers and phone responsiveness issues.

Strengths

  • Royal Caribbean cruise specialist
  • proactive trip updates and follow-up service
  • negotiates competitive cruise packages

Worth knowing

  • Staff member Wendy praised for handling cruise bookings and maintaining contact with clients
  • Royal Caribbean cruises cited as specialty
  • Pre-trip updates provided up to one year before departure
  • Past complaints: tour guide unable to speak English on multilingual group tours, booking confirmation delays

What reviews say by service

Day Tours & City Sightseeing
limited evidence; one older review mentioned food quality issues on a Korea day tour
Group & Corporate Tours
Royal Caribbean cruises and group bookings praised for coordination and deals; language barrier noted on mixed-nationality groups

How it compares

  • Rated 4.1 against a 4.63 average across the 215 day tours & city sightseeing businesses listed here.
  • Has more Google reviews than 48% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 59
Review volume 58
Review recency 77
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
15
4
1
3
1
2
1
1
3

Common questions

Do you handle Royal Caribbean cruise bookings?
Yes. Multiple recent reviews praise their Royal Caribbean packages, cruise deals, and pre-trip coordination.
How far in advance can I get updates on my booking?
Reviewers report receiving updates up to one year before departure date, plus ongoing follow-up.
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Last updated 2026-08-20