Most recent reviews detail serious operational problems: guides lacking expertise, accommodation bookings cancelled with no warning, extended wait times with no response, and refund requests ignored despite advertised policies. A small number of older positive reviews exist, but they offer no detail. The weight of complaint suggests systemic issues with service delivery and customer support.
Recent shift: Multiple serious complaints emerged in the last 8 months (poor guide quality, communications failures, refund disputes, cancellations without notice). Earlier positive reviews lack detail and predate these issues.
All 24 reviews award five stars. Travellers praise named guides Rizki, Hafid, and Husni for friendliness, local knowledge, and patience with families. Airport transfers and day tours both rated highly; vehicles are noted as clean and on-time.
Customers consistently report well-kept vans at reasonable rates with fast booking and friendly staff. The fleet spans Toyota Hiace, Nissan NV350, and MPV models; repeat renters praise reliability over years, and one reviewer noted minor wear on a boot door but called the van's overall condition excellent and drive smooth. MEDIUM tier - one paragraph, up to 55 words
TM Tours delivers polished group travel across multiple territories, with praise centred on knowledgeable guides like Rajev (Mossy Forest) and Judy (Korea), attentive group leaders, and tight logistics from flight booking through hotel placement. Umrah packages receive particular note for hotels near the Haram and dedicated support for blind pilgrims; leisure trips to Indonesia, Thailand, and regional destinations run with clear itineraries and quality catering. The team, including agent Liza, earn marks for anticipating family needs and keeping communications current. Domestic and outbound touring reflect consistent execution: guides offer local history, staff coordinate details proactively, and repeat bookings signal satisfaction. The 4.9-star spread across 31 reviews, with no low ratings recorded, indicates reliability across their day and corporate tour portfolios, though individual review granularity on pricing variance and group sizes remains thin.
Last updated 2026-08-20