Five-star reviewers praise fast, friendly staff and smooth itinerary planning, especially for group tours; one group paid RM1500 per person for 30 people to Kerala. However, multiple one-star accounts allege the company collected RM2000 per person for trips that never happened, issued fake AirAsia tickets, and refused refunds or callbacks. The owner is named in at least one complaint.
Recent five-star reviews (past 2 months) describe reliable transport and responsive service. Older complaints cluster around spring and summer last year and cite identical scam patterns. The rating split (61% five-star, 32% one/two-star, no middle ground) suggests either very satisfied customers or defrauded ones.
All five reviews praise Thomas as a warm, knowledgeable guide who reveals hidden corners of Kuala Lumpur most tourists miss. First-time visitors repeatedly report feeling supported and learning about local temples, mosques, and urban architecture beyond standard tourist routes.
Most tours run smoothly with guides who know the local landscapes and engage well. One costly island cruise fell short, with inadequate jellyfish warnings and food quality below the AUD$400+ price tag; Cameron Highlands tours receive strong reviews for driver flexibility and value.
Review evidence is limited for this business. KSR Tours and Travels is Google-verified and lists day tours among its services alongside airport transfers, hotel bookings, and customized itineraries across Southeast Asia.
Last updated 2026-08-20