Most recent bookings praised punctual drivers, clean buses, and engaged guides like Gloriajit and John Mugunthan. Trips ran smoothly with well-balanced itineraries and responsive customer service. However, a nine-month-old account described dangerous driving at airport transfer, unsafe hotel choices, and minimal support when problems arose, raising concerns about consistency and safety oversight.
Recent shift: A sharp shift appears between older praise (year ago: family tours, engaged guides) and a detailed complaint nine months ago about multi-day package safety and professionalism. Recent reviews (past month) return to strong five-star ratings on transport and day tours, suggesting possible management attention or improved procedures, but the nine-month gap raises questions about consistency.
Five-star reviewers consistently report stress-free trips with attentive guides and careful logistics across Asia and beyond. Planning happens smoothly, letting travellers focus on the experience itself.
Customers consistently praise PJ Star for quick visa processing and courteous staff across Malaysia, Thailand, Vietnam, Indonesia, and Pakistan applications. One serious complaint involved an airline ticket sold without confirming pet policies, resulting in no refund, though visa feedback dominates overwhelmingly.
Staff named Tava, Gomathi, and Gowri earn consistent praise for responsive communication and daily contact throughout trips. Reviewers repeatedly mention punctual drivers, clean vehicles, smooth airport pickups, and willingness to adapt plans. First-time travelers particularly value the step-by-step guidance; families commend safety and attentiveness. One reviewer noted surprised at-destination activity upsells, suggesting clarity upfront on available upgrades would help.
Last updated 2026-08-20