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Ohana Travel & Tours Sdn Bhd

Updated 2026-08-20 · 3,689 reviewed · 249 listed · Scored from 129 Google reviews · How we rank ›

4.6(129) 74 composite score See reviews on Google ✓ Google-verified
Day Tours & City SightseeingAdventure & Outdoor Tours
Ohana Travel & Tours Sdn Bhd
Services
Day Tours & City Sightseeing, Adventure & Outdoor Tours
Reviews
129

What recent reviews say

Most trekkers praise Ohana for friendly guides like Husaini and Zaki, affordable pricing, and well-organized mountain routes in Nepal and Indonesia. A vocal minority reports serious coordination breakdowns: hotel no-shows on arrival, meals arriving 1-2 hours late, conflicting luggage rules between Malaysia briefings and local operators, and misleading pre-trip information about porter capacity and water supply.

The friction appears to stem from gaps between Ohana Malaysia's promises and what local operators in Lombok and Nepal actually deliver. When coordination works, trips are memorable; when it fails, trekkers lose sleep and pay unexpected rental fees. Repeat customers tend to be satisfied; first-timers on problem trips feel misled.

Recent shift: Two recent 1-star Rinjani reviews (1 and 4 months ago) highlight repeated coordination failures with local operators, contrasting sharply with consistent 5-star Nepal trek reviews. No shift detected in day-tour or other adventure categories.

Praised for
  • experienced guides (Husaini, Zaki, Elwin named)
  • well-organized itineraries
  • friendly, supportive crew
  • affordable pricing
  • responsive communication
Watch-outs
  • poor coordination with local operators
  • misleading pre-trip information
  • consistent meal delays (1-2 hours)
  • hotel booking failures on arrival
  • unclear communication about logistics (porter luggage limits, water supply)
knowledgeable-guidefriendly-staffgood-valueresponsive-communicationwell-organizedpoor-communicationhidden-feeslast-minute-cancellation
Best for: Experienced budget trekkers comfortable with basic conditions and flexible logistics.
Think twice if: First-time trekkers should confirm luggage, meal timing, and accommodation details directly with the local operator, not just Ohana Malaysia.

Strengths

  • named guides with strong reputations (Husaini, Zaki, Elwin)
  • budget-friendly outdoor packages
  • international mountain trekking (Nepal, Indonesia, Africa)
  • repeat-customer loyalty

Worth knowing

  • Malaysian guides Husaini, Muhd Zaki, and Elwin repeatedly named as exceptional
  • Rinjani trips: hotel booking failures on arrival nights
  • EBC and ABC treks: consistently praised for organization and guide support
  • Meal delays of 1-2 hours reported on Rinjani trips
  • Pre-trip briefings conducted via Teams; local operator sometimes not aligned with Malaysia office agreements

What reviews say by service

Adventure & Outdoor Tours
Praise for Nepal treks (EBC, ABC) with named guides; Rinjani treks marred by hotel booking failures, meal delays, and luggage miscommunication.
Day Tours & City Sightseeing
Strong reviews for Bandung and other destination tours praised as well-organized, budget-friendly, with good photo spots and meals included.

How it compares

  • Rated 4.6 against a 4.63 average across the 215 day tours & city sightseeing businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 74
Review volume 92
Review recency 100
Review sentiment 48
Profile completeness 75
Verification 0

Rating breakdown

5
112
4
4
3
0
2
0
1
13

Common questions

Do you offer pre-trip briefings?
Yes. Ohana conducts online briefings via Teams before international treks to cover packing, logistics, and Q&A. Confirm all details directly with the local operator upon arrival, as gaps have been reported.
What are your guides like?
Malaysian guides like Husaini, Muhd Zaki, and Elwin are frequently named for patience, professionalism, and caring for trekkers. Many customers request them by name for repeat trips.
Are meals included on multi-day treks?
Yes, meals are included. Be aware that on some Rinjani trips, dinner has been served 1-2 hours late, affecting rest before summit climbs.
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Last updated 2026-08-20