Prime Leisure's recent track record is weak. One-star reviews describe misleading tour packages, poor organization, and a pattern of promising more than is delivered. Older five-star reviews praise their staff professionalism, but later complaints reveal they resell third-party excursions at higher prices while failing to communicate last-minute cancellations or delivery mismatches. Multiple reviewers recommend competitors instead.
Based on limited recent reviews, so treat this as low-confidence.
Recent shift: Sentiment has deteriorated significantly. Five-star reviews are from 7 years ago and praise staff professionalism; one-star reviews cluster between 6 years ago and one year ago, citing transparency and delivery failures. No recent positive reviews to suggest improvement.
All three reviewers returned five-star ratings after donation-based and themed walking tours in Kuala Lumpur and Penang. Guides Pooi Ling, Lewis, and Farah earned specific mention for local knowledge, willingness to adjust itineraries on the fly, and curating restaurant experiences that paired well with historical and cultural stops.
Andy and his team handled a same-day booking for a Kuala Selangor night tour smoothly, including hotel pickup, monkey feeding with photos, dinner, and fireflies. Staff were polite and transparent about pricing.
Han Travel handles multi-day jungle trips and transfers smoothly most of the time, with staff who respond quickly and guides who know the forest well. However, a handful of experiences reveal gaps: a few drivers have alarmed passengers with reckless speed, luggage gets damaged without follow-up, and counter staff have been dismissive. Their main strength is bundling transport, accommodation, and guided activities for Taman Negara and nearby destinations, but consistency varies. \n\nMost five-star bookings involve the Taman Negara package (2-3 days) or the Kuala Lumpur to Kuala Tahan transfer, where guides like Musliadi and Kopi Kopi are named positively. A driver named Subra and Miss Wong stand out for professionalism. The negatives cluster around unprepared drop-offs, unresponsive follow-up to complaints, and occasional communication failures about itineraries or wait times.
Last updated 2026-08-20