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Best Holiday

Updated 2026-08-20 · 3,689 reviewed · 249 listed · Scored from 5,066 Google reviews · How we rank ›

4.9(5066) 87 composite score See reviews on Google ✓ Google-verified Publishes prices
Day Tours & City SightseeingPrivate & Custom ToursGroup & Corporate Tours
Best Holiday
Services
Day Tours & City Sightseeing, Private & Custom Tours, Group & Corporate Tours
Reviews
5066

What recent reviews say

Tour leader quality stands out as the cornerstone of Best Holiday's appeal. Reviewers repeatedly name specific guides (Hanson, Jamie Lai, Happy Lai, Zibin, Leanne, Crystal Soh, Nicholas) and praise their attentiveness, patience with elderly travellers, and thoughtful gestures like remembered birthdays and arranged cakes. Itineraries are generally well-planned and executed smoothly, with strong coordination across hotels and attractions.

One notably negative account flagged pushy upselling, poor hotel placement in Beijing's outer ring roads, and rushed timing (arriving at the zoo when pandas sleep). Another reviewer noted long bus hours on a Hainan trip relative to actual sightseeing. These sit against a backdrop of 94% five-star reviews; the complaint pattern suggests occasional gaps in itinerary execution rather than systemic service failure.

Praised for
  • attentive tour leaders
  • well-organized itineraries
  • personal touches and birthday surprises
  • professional care for seniors and families
Watch-outs
  • poor hotel location choices
  • rushed itinerary timing
  • pushy upselling pressure
  • long bus journeys with limited sightseeing
knowledgeable-guidefriendly-staffwell-organizedresponsive-communicationauthentic-experience
Best for: Multigenerational families and group travellers valuing guide continuity and organized logistics.
Think twice if: Travellers prioritizing hotel location or who dislike long coach journeys should ask about itinerary specifics upfront.

Strengths

  • Named, attentive tour leaders praised across multiple trips
  • Thoughtful personal touches (birthday surprises, senior care)
  • Smooth coordination and well-planned day-to-day logistics

Worth knowing

  • Tour leaders named in reviews: Hanson, Jamie Lai, Happy Lai/Happy AK, Zibin, Leanne Chou, Crystal Soh, Nicholas.
  • Guide practices: remembered birthdays, baked goods prepared for departures, attentive care for 82+ travellers, back-of-group positioning to prevent stragglers.
  • Trip lengths reviewed: 4-day, 5-day, 9-day formats across China, Korea, Japan.
  • One Beijing tour included upselling pressure and outer-ring hotel placement reported as a drawback.

What reviews say by service

Day Tours & City Sightseeing
Group tours highly praised for guide quality and emotional connection; Beijing trip cited poor planning and upselling.
Group & Corporate Tours
Well-organized multi-day group itineraries with attentive coordination; guides adapt to mixed-age groups.
Private & Custom Tours
Customized travel plans offered on website; limited direct review evidence of bespoke service.

How it compares

  • Rated 4.9 against a 4.63 average across the 215 day tours & city sightseeing businesses listed here.
  • Has more Google reviews than 100% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 93
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
4753
4
143
3
26
2
15
1
129

Common questions

Which tour leaders are mentioned most positively?
Hanson, Jamie Lai, Happy Lai/Happy AK, Zibin, Leanne Chou, Crystal Soh, and Nicholas are all named in five-star reviews for attentiveness, professionalism, and personal care.
What trip lengths are available?
Reviews mention 4-day, 5-day, and 9-day itineraries. Website lists packages to China, Taiwan, South Korea, Japan, Vietnam, Thailand, UAE, and Uzbekistan.
Does Best Holiday offer customized travel?
Their website lists customized travel plans and group tours as services, though direct reviews of bespoke bookings are limited.
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Last updated 2026-08-20